Take complete control of your customer journey. With Digipart Pulse's rule engine, design personalized triggers based on buying behavior, website visits, or specific events to react instantly on the right channel.
Combine profile, cart, and purchase history criteria
Instant activation the moment the action is recorded
Connected email, SMS, WhatsApp, and webhooks
Define exact conditions for your automations. Whether it's a shopping cart exceeding a set amount, a customer's birthday coming up, or a VIP customer's prolonged inactivity, build your workflows with absolute freedom. Combine multiple filters to design surgical customer journeys.
Relevance is all about timing. Pulse processes events in real-time to send the perfect message at the exact second. If a visitor reaches a loyalty tier, they instantly receive a reward coupon via WhatsApp or SMS. You can also notify your team or update your CRM via our webhooks.
Go beyond simple time-based emails. Trigger smart actions based on key events: repeated browsing of an out-of-stock item, adding to cart without checkout, or frequent visits to a services page. Pulse orchestrates your messaging to nurture every stage of the buying decision.
| Component | Capabilities |
|---|---|
| Workflow Builder | Visual interface to drag-and-drop conditions and engagement actions. |
| Time-based Triggers | Schedule delayed actions (e.g., follow-up after 3 days of inactivity). |
| Multi-criteria Filtering | Targeting based on current cart value, cumulative purchase history, and demographics. |
| Webhooks & API | Native connection with helpdesk tools (Zendesk), CRMs (HubSpot), or ERPs (Sage). |
| Scenario A/B Testing | Optimize performance by testing different channels or copy on your triggers. |
Talk to our experts to design your custom workflows and automate your sales processes.